How It Works

1. Set Up Your Profile

  1. Sign Up: Create an account using your email and password.
  2. Verify Your Identity: To post on "Personality" pages or to qualify for Contributor Rewards, go to your settings and complete the ID verification and account set up to receive platform rewards.
  3. Set Your Location: Choose between a Global feed or a Local feed to see feedback and profiles relevant to your specific country.

2. Share Your First "Voice"

  1. Find a Page: Use the search bar to find the person, business, or product you want to review.
  2. Can't Find it? Create it: Click "Create Profile Page" to add a new entity to the platform.
  3. Post Feedback:
    • Select a Tag: Choose if this is a Complaint, Suggestion, Idea, or Fan Moment.
    • Choose a Topic: Select specific areas like Quality, Service, or Price.
    • Rate & Pin: Provide a star rating and, if relevant, drop a Google Pin to show exactly where an event or issue occurred.

3. Explore The Community

  1. Edit for Accuracy: Notice a business has updated its contact info? Click Edit on their profile page to update the details for the community.
  2. Lock a Page: If a profile page is complete and accurate, request a Lock. Once another user confirms, the info is secured!
  3. Follow Favorites: Tap the Star icon on your favorite pages in each category to save them to your personalized "Favorites" menu for quick access.

4. Manage Your Reputation (For Business & Public Figures)

  1. Claim Your Page: If a page exists for you, use the Claim feature to verify ownership.
  2. Link & Track: Link your page to your dashboard to see monthly statistics and feedback trends.
  3. Engage Directly: Subscribe to unlock Direct Messaging, allowing you to chat privately with users who leave feedback on your linked pages to resolve issues or say thank you.

5. Earn Rewards

  1. Contribute: Every new page created, helpful review posted, and edit made earns you points.
  2. Get Paid: The platform periodically converts these points into monetary rewards for verified users, funded by portion of the platform ad revenue.

Pro Tip: Download the QR Code from any profile page to share it on social media or print it out. It's the fastest way to invite others to join the conversation!

6. How To Effectively Use The App & Its Typical Use Cases

Please refer to attached PDF to see use case examples of various feedbacks in different categories on VOICE'em.

PDF document icon

7. "Community Guidelines" Post

To ensure VOICE'em remains a high-quality data source and a helpful community, we've created these guidelines to help you turn your thoughts into "Constructive Feedback." Constructive feedback is more than just an opinion, it is information that provides a path toward improvement.

8. What Is Destructive Feedback

  • Vague: "This place is bad." This doesn't tell the business what to fix.
  • Personal: "The manager is a jerk." This attacks a person rather than a process.
  • Harmful: Using profanity, slurs, or intent to ruin a reputation without facts.
  • Redundant: Posting the same complaint multiple times on the same page.
  • False: Stating anything false or cooked up to defame an individual or another entity.

9. What Is Constructive Feedback (S.T.A.R.)

To make your "Voice" count, try to follow the S.T.A.R. method:

1. Be Specific

Instead of saying "The service was slow," try: "The service at the drive-thru took 20 minutes during the lunch rush." Use the Topics feature to narrow down exactly what you are talking about e.g., Price, Quality, or Timing.

2. Use the Right Tag

Your intent matters! Choosing the right Tag helps the recipient understand how to react:

  • Idea: "You should add a bike rack in front of the store."
  • Complaint: "The item I received was damaged upon arrival."
  • Suggestion: "Adding a digital menu would make ordering much faster!"

3. Be Accurate

Stick to the facts of your experience. If you are reporting a road hazard or an event, use the Google Pin feature to provide the exact location. Data is most powerful when it is precise.

4. Provide a Resolution

The best feedback includes a "Fix." If you are unhappy with a product, mention what would have made the experience better.

  • Example: "I was disappointed with the noise level Topic: Atmosphere. Lowering the background music would make this a great spot for business meetings."

Social Mode (Community & Businesses)

1. Community Publishing Post Using FEED Category And Subcategory.

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Social Mode (Community & Businesses)

2. Business ADMIN And Approved Staff Publishing Post Through Web View Using FEED Category And Subcategory.

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