Privacy Policy

Contents

1. Scope and Eligibility (18+)

1.1. This Privacy Policy applies to personal information that VOICEEM / VOICE’EM collects through the Platform from Users worldwide.

1.2. The Platform is intended solely for adults aged 18 years or older. VOICEEM / VOICE’EM does not knowingly collect personal information from anyone under the age of 18. See Clause 12.

1.3. The Platform is a global, crowd-sourced social media, review, and feedback service. Much of the information you provide, including reviews, ratings, feedback, comments, and Profile Page information, is public by design and may be visible to other Users globally or by country, depending on your settings.

2. Information We Collect

2.1. Account and profile information — such as your name, email address, password (stored in hashed form), profile details, and, where required for certain features (for example, creating a personality Profile Page or receiving Rewards), identity-verification and payment-account information processed through third-party providers.

2.2. User-Generated Content — the reviews, ratings, feedback, comments, opinions, complaints, suggestions, images, audio, video, links, and Profile Page edits that you submit. This Content, and the name of the contributor, may be displayed publicly.

2.3. Location data — approximate location derived from your IP address (used to determine your country) and, where you choose to enable it, more precise location such as a location pin you add to a post. Location sharing is voluntary (see Clause 5).

2.4. Device and usage data — such as device type, operating system, browser type, app version, IP address, identifiers, log data, pages and feeds viewed, interactions, and approximate usage analytics.

2.5. Advertising and transaction data — information relating to advertisements, banners, polls, surveys, and campaigns you create or interact with, and records of subscriptions, payments, invoices, and linked-page transactions (payment card details are processed by third-party payment processors, not stored by VOICEEM / VOICE’EM).

2.6. Communications and support data — information you provide when you contact us through the "Help & Support" menu, submit a report, or request a Profile Page edit or unlock.

2.7. Biometric data. VOICEEM / VOICE’EM does not use the Platform to intentionally collect, capture, or store "biometric identifiers" or "biometric information" (such as faceprints, voiceprints, or retina/fingerprint scans) within the meaning of the Illinois Biometric Information Privacy Act (BIPA, 740 ILCS 14/) or analogous biometric-privacy laws, and the Platform's general media-hosting features are not designed to generate biometric identifiers. To the extent any feature does or in future will involve the collection of biometric data from photographs, audio, or video you upload: (a) we will collect and use it only with your consent and as required by applicable law and only for the limited purpose disclosed to you (for example, an optional verification or media-tagging feature); (b) we will not sell, lease, trade, or otherwise profit from your biometric data; and (c) we will retain it only as long as necessary for that purpose and will permanently destroy it when the purpose is satisfied or within the period required by applicable law (and in any event no later than any statutory maximum, such as three years after your last interaction where BIPA applies), whichever is sooner. This Clause is cross-referenced by Clause 29 (Right of Publicity and Biometric Data Consent) of the Terms.

2.8. Third-party personal data you upload. You must not upload or post the personal data of any third party (including any phone number, exact address, identification document, geolocation pin, or other private information) without that person's lawful consent or another lawful basis. A minimum information such as name, city and image may be allowed as long as the individual does not object to such posting by a user for general information without harming such individuals. You are solely responsible for ensuring you have such consent or basis, and for any violation of privacy or data-protection laws arising from your uploads. VOICEEM / VOICE’EM may remove such content without notice and shall have no liability for any User's violation. This obligation is set out in, and cross-referenced to, the Terms of Service (Clause 16).

3. How We Use Information

3.1. We use personal information to: (a) provide, operate, maintain, and secure the Platform and its features; (b) create and manage Accounts and Profile Pages and enable crowd-sourced feedback; (c) enable location-based features where you opt in; (d) administer Points, Rewards, subscriptions, advertising, and payments; (e) moderate Content and enforce the Terms, including detecting and preventing fraud, abuse, and unlawful activity; (f) communicate with you, including service and transactional messages and support responses; (g) analyse and improve the Platform; and (h) comply with legal obligations and protect our rights and the rights and safety of Users and the public.

3.2. We may use automated tools, including third-party moderation services, to screen Content. We do not use your personal information to make legally significant automated decisions about you without a lawful basis.

4. Legal Bases for Processing

4.1. Where applicable law (such as the EU/UK General Data Protection Regulation) requires a legal basis, we rely, as relevant, on: (a) performance of a contract (providing the Platform under the Terms); (b) your consent (for example, voluntary location sharing and certain cookies), which you may withdraw at any time; (c) our legitimate interests in operating, securing, and improving the Platform and preventing fraud and abuse, balanced against your rights; and (d) compliance with legal obligations.

4.2. These legal bases are provided on a defensive, globally compliant basis. This Privacy Policy and all processing are governed by the laws of the State of Texas, USA (see Clause 15).

5. Location Data

5.1. You share your geographic location voluntarily. We use IP-based location to determine and display your country, and we use any more precise location (such as a location pin) only where you choose to provide it, to enable location-based services and features.

5.2. For other Users' view, the Platform generally displays only your country; more precise location may be visible to you and to platform administrators as needed to operate the Platform.

5.3. We do NOT share location data or other personal information with marketing agencies. See Clause 6.

6. How We Share Information

6.1. Public Content. Reviews, ratings, feedback, Profile Page information, and the contributor's name are public by design and may be viewed, copied, and shared by others. Do not post information you do not wish to make public.

6.2. We do NOT share User information with marketing agencies.

6.3. Service providers and processors. We share information with trusted third-party providers — such as hosting, storage, identity verification, payment processing, translation, moderation, analytics, and communications providers — only as necessary to operate the Platform and under appropriate confidentiality and data-protection obligations.

6.4. Government and law enforcement. We may share information with local government, regulatory, or law-enforcement authorities only in cases of fraud or legal action, or where otherwise required or permitted by applicable law, legal process, or to protect the rights, safety, property, or interests of VOICEEM / VOICE’EM, its Users, or the public.

6.5. Business transfers. If VOICEEM / VOICE’EM is involved in a merger, acquisition, financing, reorganisation, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.

6.6. We do not sell personal information to third parties for money. To the extent any data practice is deemed a "sale" or "sharing" for cross-context behavioural advertising under applicable U.S. state law, you may exercise the rights described in Clause 7.

7. Your Privacy Rights (Global Defensive Compliance)

7.1. Depending on your jurisdiction and to the extent required by applicable law, you may have rights to: (a) access the personal information we hold about you; (b) correct inaccurate information; (c) request deletion of your information; (d) object to or restrict certain processing; (e) data portability; (f) withdraw consent where processing is based on consent; and (g) opt out of any "sale" or "sharing" of personal information or targeted advertising as those terms are defined under applicable U.S. state privacy laws (such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and comparable laws).

7.2. We provide these rights on a defensive, globally compliant basis to Users regardless of location, subject to verification of your identity and to exceptions and limitations permitted by applicable law (for example, where retention is required for legal, security, fraud-prevention, or record-keeping purposes, or where Content has become part of the public crowd-sourced record).

7.3. You will not be discriminated against for exercising any privacy right. To exercise a right, contact us through the "Help & Support" menu (see Clause 16). We will respond within the timeframes required by applicable law.

7.4. The provision of these rights does not constitute consent to the jurisdiction of any forum outside Texas, and this Privacy Policy remains governed by Texas law (see Clause 15).

7.5. How to request account or content deletion, and what survives deletion. You may request deletion of your Account or specific personal information through the "Help & Support" menu located under your profile (see Clause 16), subject to identity verification. We will action verified deletion requests within the timeframes required by applicable law. However, you acknowledge that deletion is subject to important limits: (a) we may retain information where retention is required or permitted for legal, security, fraud-prevention, dispute-resolution, or record-keeping purposes; (b) copies may persist in back-ups, archives, logs, and caches for a period consistent with our retention practices; and (c) User Content that you previously made public, that has been reused, re-posted, edited, aggregated, compiled, or incorporated into derived data or other Users' Content, or that has otherwise become part of the public crowd-sourced record, may continue to exist and be used independently of your Account, and the licences granted under Clause 9.3 (and the user-to-user licence under Clause 9.6) of the Terms survive deletion to the extent described in the Terms. We are under no obligation to retrieve, remove, or destroy such already-distributed, aggregated, or derived content.

8. Data Retention

8.1. We retain personal information for as long as necessary to provide the Platform, comply with our legal obligations, resolve disputes, prevent fraud and abuse, and enforce the Terms.

8.2. Feed and certain Content may be archived or deleted periodically (for example, monthly) in accordance with our operational and administrative settings. VOICEEM / VOICE’EM has no obligation to retain, archive, or return any Content, and you are responsible for keeping your own copies. Archived or backup copies, and information retained for legal or security purposes, may persist after deletion from active systems.

9. Security

9.1. We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. These may include encryption in transit, access controls, and anti-bot and authentication measures.

9.2. No method of transmission or storage is completely secure, and we do not and cannot guarantee absolute security. You are responsible for safeguarding your Account credentials and for your own Content. Any transmission of information is at your own risk.

10. International Data Transfers

10.1. VOICEEM / VOICE’EM is based in the United States, and the Platform is global. By using the Platform, you acknowledge that your information may be transferred to, stored in, and processed in the United States and other countries that may have data-protection laws different from those of your jurisdiction.

10.2. Where required by applicable law, we use appropriate safeguards (such as standard contractual clauses) for international transfers. By providing your information and using the Platform, you consent to such transfers to the extent permitted by law.

10.3. Sanctions and restricted territories. The Platform is operated from the United States and is subject to U.S. sanctions and export-control laws. We do not knowingly provide the Platform to, or process the personal information of, persons located in or ordinarily resident in comprehensively sanctioned countries or territories, or persons on U.S. or other applicable restricted-party or sanctions lists (including lists administered by the U.S. Office of Foreign Assets Control (OFAC)). We may block, restrict, or terminate access from any country or territory to comply with applicable law, as further described in Clause 32 of the Terms. You are responsible for complying with the laws applicable to you in your location.

11. Cookies and Tracking Technologies

11.1. The Platform uses cookies and similar technologies to operate the Platform, remember your preferences, maintain sessions, provide security, and analyse usage.

11.2. You can manage cookies through your browser or device settings and, where provided, through Platform cookie controls. Some features may not function properly if you disable certain cookies. Where required by law, we obtain consent for non-essential cookies.

12. Children

12.1. The Platform is for adults aged 18 and over only. We do not knowingly collect personal information from anyone under the age of 18. If we become aware or are notified that we have collected personal information from a person under 18, we will, as a mandatory matter, promptly and permanently delete that information and the associated Account and may take further protective steps. If you believe a person under 18 has provided us with personal information, please contact us through the "Help & Support" menu.

12.2. Children under 13 (COPPA). The Platform is not directed to children, and consistent with the U.S. Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from any child under the age of 13 (or any higher minimum age that applies in the child's jurisdiction). If we learn or are notified that we have collected personal information from a child under 13, we will delete it as a mandatory matter without undue delay and terminate any associated Account. A parent or legal guardian who believes that a child under 13 has provided personal information may report it and request its deletion through the "Help & Support" menu, and we will verify the request and effect deletion. This parental-report and deletion mechanism operates together with, and is reflected in, Clause 4.4 of the Terms.

13. Third-Party Services

13.1. The Platform may link to or integrate with third-party services, including identity-verification providers, payment processors, translation services, advertising networks, and analytics providers. Their collection and use of information is governed by their own privacy policies, and VOICEEM / VOICE’EM is not responsible for the privacy practices of any third party. We encourage you to review their policies.

14. Changes to this Privacy Policy

14.1. We may update this Privacy Policy at any time in our sole discretion. The revised version becomes effective when posted on the Platform or on the date stated in the revised version.

14.2. Your continued use of the Platform after any change constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

15. Governing Law

15.1. This Privacy Policy is governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this Privacy Policy is subject to the exclusive jurisdiction and venue of the state and federal courts located in Texas, and to the class-action waiver and jury-trial waiver, as set out in the Terms.

16. Contact Us

16.1. If you have questions, requests, or complaints regarding this Privacy Policy or your personal information, or wish to exercise a privacy right, please contact VOICEEM / VOICE’EM through the "Help & Support" menu located under your profile on the Platform.

16.2. MAKRI LLC d/b/a VOICEEM LLC, is a Texas limited liability company with its registered address at 6414 Tarrion Bay, Sugar Land, TX 77479, USA.